With lockdown restrictions gradually easing, we are seeing governments across the globe racing to open up their economies whilst trying to mitigate the spread of COVID-19.
As a result, the role of technology software and companies helping the world to adapt to the ‘new normal’ has been heightened. From contact tracing to virtual GPs (general practitioners), online medicine, to remote working and collaboration, technology is filling the gap.
In the UK, businesses within the hospitality sector are now required by the government to request and store customers’ personal information, including names and phone numbers, on their visitor records for 21 days to help with the contact tracing effort for NHS Test and Trace.
However, as these businesses rapidly shift to meet requirements and adopt new technology, are the rights of individuals and consumers being protected?